Terms of Service

2.What Ordana is — and what it is not

Ordana is a fact-extraction and chronology-building tool for lawyers. You add your matter material; Ordana helps you pull out the facts and organise them into a source-linked chronology that you review, correct, and confirm.

Ordana is a tool you operate. It does not practise law, give legal advice, or exercise legal judgment, and it never acts as your lawyer or agent. Using Ordana does not create a lawyer–client relationship between you and us. Nothing Ordana produces is legal advice, and you should not rely on it as advice or as a substitute for your own professional judgment.

Every output is draft working material — prepared source material for you to work from. It is not sworn or final evidence, and it is not a substitute for your own legal research.

Clause 3 sets this out in binding form.

3.Nature of the tool, and where responsibility sits

(a) Nature of the tool. While Ordana aims to be the most useful chronology builder for legal practitioners in the industry, Ordana is a data-extraction and chronology-building tool only, provided to assist you and to save you time. Ordana does not, and is not intended to, provide legal advice, exercise legal judgment, or make any legal decision. Your use of Ordana creates no solicitor-client, retainer, agency, or fiduciary relationship, and nothing Ordana produces constitutes legal advice or may be relied upon as such.

(b) Verification is yours, and mandatory. You acknowledge and agree that every fact and every entry in a final chronology must be reviewed and confirmed by you individually, one by one; that no chronology is finalised until you have done so; and that you will not treat any Ordana output as a substitute for your own review, judgment, or verification.

(c) Your obligations remain your own. You acknowledge and agree that your clients' matters, and the accuracy, completeness, and use of any chronology, remain at all times wholly your professional obligation and responsibility, and that you are solely responsible for meeting your professional, ethical, and court obligations (including any rules or practice notes on the use of artificial intelligence and the preparation of evidence). This reflects what the courts require of you as the responsible practitioner.

(d) Exclusion of liability. To the fullest extent permitted by law, and because the verification, judgment, and legal responsibility are yours, Ordana is not liable for, and excludes all liability in respect of, the content, accuracy, or completeness of any chronology, any error or omission in any output, and any decision or action made or taken using Ordana. Where our liability cannot lawfully be excluded, it is limited as set out in clause 13.

(e) Your indemnity. To the fullest extent permitted by law, you indemnify Ordana against any loss, claim, or liability that arises from, or in connection with: (i) your use of Ordana in breach of these terms; (ii) your failure to verify any output; or (iii) your breach of any professional, ethical, or legal obligation owed to your clients or to a court. This indemnity does not apply to any loss to the extent it is caused by Ordana's own breach of these terms or of the Australian Consumer Law.

(f) Consumer guarantees preserved. Nothing in this clause excludes, restricts, or modifies any guarantee, right, or remedy you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

4.Your account and access

You need an account to use Ordana. Keep your login details secure and don't share them. You're responsible for activity under your account. Tell us promptly if you think your account has been compromised.

5.Licence to use Ordana

We grant you a limited, non-exclusive, non-transferable licence to install and use the Ordana application on the device(s) you use for your legal practice, for that practice's own work, while these terms are in force and your account is in good standing.

You may not copy, resell, sub-licence, rent, reverse-engineer, or attempt to extract the source code of Ordana, except to the extent the law says we can't stop you.

6.Who owns what

We own Ordana — the application, its design, and its underlying technology.

You own your material and your outputs — your matter files, your notes, your chronologies. Ordana does not claim any ownership of your client material or the chronologies you produce. (Because of how Ordana is built, we never receive or hold a copy of it in any case — see §10 and the Privacy Policy.)

7.Acceptable use

Use Ordana only for lawful work in your own legal practice. Don't use it to break the law, to infringe anyone's rights, or in any way that interferes with the service for others.

8.Fees, credits and payment

Ordana is pay-as-you-go, with no subscription. You top up a prepaid credit balance and draw it down as you use the product. You are never charged a recurring fee just to keep an account or a matter open.

Each matter is charged as a flat fee plus a usage charge. The usage charge is Ordana's own usage-based charge for running your matter through the product — it is our charge for the service, not a pass-through of any third party's costs. A minimum charge may apply per matter. Current prices, minimums, and any founding-member terms are shown to you before you use the product and in your account.

Your credits never expire. Money you've loaded stays available, whether you use Ordana this month or not.

Prices are in Australian dollars. [GST TREATMENT]

Founding lawyers. If you joined as one of our founding lawyers, you pay half the standard matter fee for as long as you remain active.

You are active while you run six or more matters in any twelve months. Your first twelve months start on the day you first load credit — not the day you signed up — so nothing counts against you before you can actually use Ordana. If you fall below six, we'll tell you, and your rate moves to the standard matter fee from the start of your next twelve months. If you get back to six or more during that period, your founding rate returns from your following twelve months.

9.Refunds

• We don't refund work already done. Once a matter has been processed, that's a service delivered.
• We do refund unused credit in your balance — on request, or when you close your account. You only ever pay for work actually done, and money you haven't used is always yours.
• If Ordana genuinely fails on our side, we may choose to re-run it for you or credit you back. We'll always try to make it right, but that's our decision, not something you're entitled to demand.
• None of this affects your rights under the Australian Consumer Law. Where those rights apply, they apply, and nothing in these terms takes them away.

10.Your data and confidentiality

Ordana never receives, stores, or holds a copy of your clients' material. Ordana runs on your own machine, and your matter files, matter names, client names and chronologies are held there. To build a chronology, the text of your material is sent from your machine straight to our AI provider and the result comes back — no Ordana server is in that path, and it never passes through us.

We don't ask for your client material, and we don't want it. If you choose to send it to us anyway — for example attached to a support request — we treat it as confidential, use it only to resolve that request, and delete it when that's done. Please remove client names and identifying details before sending us anything.

Full detail, including how the AI processing works and exactly what we do hold, is in our Privacy Policy.

Because you handle your clients' information, you remain responsible for your own confidentiality, privilege, and privacy obligations to your clients. Ordana is the tool; you are the practitioner.

Backing up your matters. Ordana runs on your own computer, and we never see or hold a copy of your matter material. Keeping your matters backed up is therefore your responsibility. Ordana provides a backup facility and always shows you when your last backup was made, but when and where your matters are backed up remains your choice. The safekeeping of your material remains yours. To the fullest extent permitted by law, we are not liable for loss of matter material to the extent the loss results from your failure to keep a backup in place. This does not apply to loss caused by our own breach of these terms, and nothing here affects your rights under the Australian Consumer Law.

11.The activity log on your machine

Ordana keeps a private, running record of the actions you take in the app — a log that helps show your work if you ever need to. This log lives on your machine, not ours; we never receive it. It is built so that any change to it can be detected (tamper-evident), and it stays on your machine even if you uninstall the app.

12.App-health data — exactly what the app sends us

To keep Ordana working, the app automatically sends us a short technical record. Here is everything it sends automatically — seven things, and nothing else:

• what happened
• when
• where in the app it happened
• which account
• the app version
• your operating system
• the IP address you connect from

We record the IP address so we can spot a sign-in that isn't you.

What it never sends:

• the content of your documents, or any part of it
• your file names, or where files sit on your computer
• your clients' names, or anyone named in your material
• anything you type into Ordana
• images of your screen
• what we send to our AI provider, or what comes back
• a record of what you do minute to minute

In short: nothing from inside your matters.

Separately, and only if you agree: if a harder problem needs a fuller report, we ask you first. You can read that report before it goes, and you choose whether to send it. You can see everything the app has sent, inside the app.

13.What Ordana does and doesn't promise about its output

Ordana is built to help you find and organise the facts in your material quickly and to make your verification fast and safe. It does not claim to find every fact, and it is never a substitute for your own review — which is exactly why your confirmation of each fact, and your sign-off, are built into the product. Your review is what catches what Ordana missed, as well as what it got wrong.

Ordana works only from the material you give it. It cannot know about a document, an email, or an event you have not provided, and a chronology can only ever be as complete as the material behind it.

Your sign-off confirms that the chronology is a faithful record of the source material before you — not that the underlying events occurred as recorded.

We provide Ordana with reasonable care and skill. To the maximum extent the law allows, Nicholas Roditis trading as Ordana is not liable for loss that arises from your use of, or reliance on, Ordana's output beyond your own verification — because that verification and the professional judgment are yours.

Australian Consumer Law: our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits or excludes those guarantees. Where we are permitted to limit our liability, our total liability to you is limited to the total amount you have paid us in the twelve months before the claim arose.

14.Suspension and termination

You can stop using Ordana and close your account at any time; we'll refund any unused credit (§9). We may suspend or end your access if you breach these terms or use Ordana unlawfully. If we end the service entirely, we'll give you reasonable notice and refund unused credit. Your matter files are yours throughout — closing your account doesn't touch them, and we never held a copy to delete.

15.Changes to these terms

We may update these terms from time to time. If we make a material change, we'll let you know, and the version you accepted is recorded on your account. Continuing to use Ordana after a change means you accept the updated terms.

16.Governing law

These terms are governed by the laws of New South Wales, and you and we submit to the courts of that place.

17.Contact us

Questions about these terms? Get in touch through the contact form on ordana.com.au.

Nicholas Roditis trading as Ordana, ABN [ABN]

Level 1, 5 George Street, North Strathfield NSW 2137